Customer Support
Check out our quick fixes for common questions that you may have. If you don’t find your answers here, don’t hesitate to reach out to us in person!
Frequently Asked Questions
What’s a routing number and where can I find it?
American Bank’s routing number is 073906131
What do I do if I’m having trouble logging into my Business Online Banking account?
Call our Online Banking department at 712.546.2345, we’ll ask you some questions to verify your identity, and we’ll get everything straightened out!
What do I do if I believe my debit card has been lost or stolen?
Call the Shazam Fraud Center at 866.508.2693. We also offer the Shazam Brella mobile app, which allows you to freeze your debit card instantly from the palm of your hand.
How do I make changes to my address or other contact information?
Log into Online Banking, and under the additional services you will find our “Address Change” form. Fill out the information and click Submit to send over our secure server.
How do I make changes to my Online Banking username, password, email address, or phone number?
Log into Online Banking, and in the top right corner you should find “My Settings.” Click the “Edit” button next to the information you wish to update, and make your changes.
How do I show, hide, rename, or reorder my accounts in Online Banking?
Log into Online Banking, and in the top right corner you should find “My Settings.” Scroll to the bottom of the screen and click “Rename & Hide your accounts.” Make the changes you wish to see and click “Go to my Accounts” on the bottom of the screen when complete. These changes will also be reflected in your mobile app!
How do I get set up in Adviceworks to see my investment accounts and statements online?
Please contact us directly to sign up for Adviceworks.
Does American Bank offer Student Loans?
We work with ISL Education Lending to offer private loans to help you pay for college as well as refinance existing student loans. ISL Education Lending is a nonprofit organization with decades of student loan experience offering lower-priced loans.*
ISL Education Lending offers:
- Loans for college students.
- A loan option for parents and family members who wish to borrow on behalf of a college student.
- Multiple student loan refinance options.
In addition, they offer multiple scholarship opportunities and free college planning tools to help students and families avoid overborrowing and plan smart for life during and after college.
Learn more about ISL Education Lending’s offerings on their website.
Please note:
- All loans offered by ISL Education Lending are subject to credit approval.
- Before applying for a private loan, we encourage you to first complete the FAFSA, or Free Application for Federal Student Aid. You should also work with your college financial aid office to explore and exhaust all sources of student financial aid before seeking a private student loan.